Terms of Service
Welcome to LuxeNest, the premier destination for luxury apartment selection in the heart of Zermatt, Switzerland. By accessing our website and utilizing our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
These Terms of Service govern your use of our website and the services we provide. LuxeNest reserves the right to modify these terms at any time. We encourage you to review this page periodically for updates. Your continued use of our services following any changes constitutes your acceptance of the new terms.
Our luxury apartments are curated to provide an exceptional experience for our clients. LuxeNest takes pride in ensuring that all listings are accurate and up-to-date. However, we cannot guarantee the availability of any apartment at the time of your inquiry. We recommend contacting us directly for the most current information regarding our offerings.
When you make a reservation through LuxeNest, you agree to provide accurate and complete information, including your name, email address, and any other relevant details. This information is essential for processing your booking and for communication purposes. We are committed to protecting your privacy and will handle your personal information in accordance with our Privacy Policy.
All transactions conducted through our website are secure and encrypted. LuxeNest employs industry-standard security measures to protect your financial information. However, we are not liable for any unauthorized access to your information that may occur due to circumstances beyond our control.
For any cancellations or modifications to your reservation, please contact us within the timeframes specified during the booking process. LuxeNest aims to accommodate our clients' needs; however, specific cancellation policies apply based on the property and the terms agreed upon at the time of booking.
By using our services, you agree to indemnify and hold LuxeNest harmless from any claims, damages, losses, or expenses arising out of your use of the website or your violation of these terms. LuxeNest is not responsible for any direct, indirect, incidental, or consequential damages that may occur as a result of your use of our services.
Our website may contain links to third-party sites. LuxeNest does not endorse or take responsibility for the content of these external sites. We encourage users to read the terms and privacy policies of any third-party websites they visit.
If you have any questions regarding these Terms of Service, or if you wish to reach out for support, please contact us at accounts@luxenestbrand.com or call us at +41 27 967 41 00 . Our office is located at Kirchpl. 11, 3920 Zermatt, Switzerland . We are here to assist you and ensure your experience with LuxeNest is nothing short of exceptional.
Thank you for choosing LuxeNest for your luxury apartment selection. We are committed to providing you with a seamless and enjoyable experience as you explore the finest accommodations Zermatt has to offer.
Terms of Return
At LuxeNest, we understand that choosing the perfect luxury apartment is an important decision. We aim to make your experience seamless, and part of that is ensuring you are satisfied with your selection. Our terms of return are designed to provide clarity and protect your investment when booking with us.
All reservations made through LuxeNest come with a flexible return policy. If for any reason you wish to cancel your reservation, you must notify us at least 14 days prior to your scheduled arrival. Cancellations made within this period will incur a nominal fee, allowing you to receive a full refund minus the processing charge.
In the event of unforeseen circumstances, such as a medical emergency or natural disaster, we encourage you to contact us as soon as possible. Our team will work diligently to accommodate your needs and explore options that may include rescheduling your stay or providing a credit toward a future booking.
For any changes to your reservation, whether it’s a date adjustment or a change in the type of apartment, please reach out to our customer service team. We will do our best to accommodate your requests based on availability and will inform you of any potential additional fees that may apply.
Once you have checked into your LuxeNest apartment, we unfortunately cannot accept returns or cancellations. We encourage all guests to review their booking details thoroughly prior to arrival to ensure they align with expectations. Our luxury apartments are designed for an exquisite experience, and we want you to enjoy every moment of your stay.
If you discover any issues upon arrival, please report them immediately to our on-site staff. We strive for perfection, and any concerns raised will be addressed promptly to ensure your comfort and satisfaction throughout your stay.
Our team is available for assistance via email at accounts@luxenestbrand.com or by phone at +41 27 967 41 00 . We encourage you to reach out with any questions regarding our return policy or other inquiries to enhance your experience.
For guests who wish to book a long-term stay, we offer tailored packages that include flexible terms of return. Please contact us for more details regarding our long-term rental policies, as these may differ from standard bookings.
At LuxeNest, we are committed to providing luxurious accommodations and unparalleled service. Our goal is to ensure that every guest leaves with cherished memories and a desire to return. We appreciate your understanding of our terms of return as they are crafted with both your needs and our high standards in mind.
Thank you for choosing LuxeNest. We look forward to welcoming you to your home away from home in the breathtaking surroundings of Zermatt, Switzerland.