Terms of Service

Welcome to LuxeNest, your premier destination for luxury apartment selection in the breathtaking landscapes of Zermatt, Switzerland. By using our services, you agree to abide by the terms outlined herein. Please read these terms carefully to understand your rights and responsibilities when engaging with our website and services.

Our services include the selection, booking, and management of luxury apartments tailored to meet the unique needs of our clients. LuxeNest is committed to providing an exceptional experience, ensuring that our clients find accommodations that reflect their desires for comfort and elegance in the heart of the Swiss Alps.

When you make a reservation with LuxeNest, you are entering into a binding agreement. It is essential to provide accurate personal information during the booking process. This ensures that we can communicate effectively and provide you with the best possible service. Any changes to your reservation must be communicated promptly to avoid misunderstandings.

All bookings are subject to availability and confirmation by LuxeNest. We strive to maintain the highest standards in our luxury offerings; however, we reserve the right to substitute accommodations of equal or greater value should unforeseen circumstances arise.

Payment for your reservation can be made via various methods as specified on our website. A deposit may be required to secure your booking, with the full payment due before your arrival. We prioritize your privacy and security; therefore, all transactions are processed through secure channels to protect your personal and financial information.

Our cancellation policy is designed to be fair while ensuring that we can manage our luxury inventory effectively. Cancellations made within a specified period prior to the arrival date may incur a fee, while cancellations made outside of this timeframe may be eligible for a full or partial refund. Please refer to our cancellation policy for precise details.

At LuxeNest, we respect the intellectual property rights of others and expect our users to do the same. All content on our website, including text, images, and logos, is the property of LuxeNest or our partners and cannot be used without prior written consent.

We may occasionally update our terms and conditions to reflect changes in our business practices or legal requirements. It is your responsibility to review these terms regularly. Continued use of our services after any modifications signifies your acceptance of the updated terms.

If you have any questions or concerns regarding these terms, please do not hesitate to contact us. Our customer service team is available at accounts@luxenestbrand.com or by phone at +41 27 967 41 00. We are committed to providing you with exceptional service and will gladly assist you in any way possible.

Thank you for choosing LuxeNest for your luxury accommodation needs. We look forward to helping you create unforgettable memories in the stunning surroundings of Zermatt.